Photobucket - Video and Image Hosting


Domingo, Julho 29, 2007

Buti Tapus Nang Ma-QA

Ang mga callers ko ang stupid minsan. Madalas ang kakapal ng mukha. Akala mo kung sino. Bago ako makatulog nang mahimbing pagkatapus ng shift, nagkaka-nightmares muna ako. Somewhere under the fissures of my brain, I would hear Americans talking... in various overlapping accents. And then I would hear my voice, instructing them to press this button, or delete popup blockers, or go to the next screen. WAAAAAAAGGGGGGGGGGGGHHHHH!!! Araw-araw 'yan.


* * *
By the way, I had a blooper while having calls last night.

My customer wanted to register for a login in fedex.com.
I walked her through on how to get to the registration screen.
And then told her that I'll just be on the other line while I wait for her to finish filling out the form.
She said okay. And then started typing away.

Meanwhile, I sensed that the dotcom floor was getting stinkier by the minute. I turned to my teammate on my left who was currently not taking calls and said,

"Parang ang baho. Amoy tae."

She said, "Oo nga e. Trish, kanina pa tayo dito sa floor." And then she gave a teasing look at my teammate on my right.

Maya-maya, napatingin lahat sakin nung napasigaw akong: "Ay shet! 'Di ako naka-mute!"

Buti nalang tapus na 'ko ma-audit at walang imik 'yung caller ko.

Share ko lang.


Carnaval took a nap at 7:00:00 AM

|
----------------------------------------------------------------

Terça-feira, Julho 10, 2007

Hula In The Glass Ball

The prophecy is that I'm ready for the magical thrill tomorrow. Let's just say that I've reserved a seat for the opening of Order of the Phoenix in IMAX at 11a. My shift ends at 7a, what a way to start my Wednesday.

Oh, by the way, I got certified as an agent on the DotCom floor by my TC just last Friday. The experience was grueling, and emotionally disturbing. There used to be 11 of us in the team. But they all got certified a month ago by the clients in Austin except me and another teammate. You just couldn't get close to the idea of how devastating that was. Hahahahahahahahaha. After certification, I was finally told by my TC that I've been consistent with my QA scores. Let's just say that out of 10 audits that I've been getting a week, I usually get a perfect score on 5-6 of them, the rest are close to that range, of course. But it was because of practice and gradual learning from mistakes that I was able to achieve them. Man, I used to have failing QA's a few months ago. Sobrang nakakahiya, I used to have -100%. Hahahahahaha.

Got to go. Work ulit.


Carnaval took a nap at 4:46:00 PM

|
----------------------------------------------------------------